We Are Hiring!

Job Description: Operations Director

PathFinders is a Hong Kong-registered charity with tax-exempt status whose mission is to ensure the most vulnerable and unsupported children in Hong Kong are protected and respected, and their Migrant Domestic Worker mothers are empowered to find a path to a bright future. Established in 2008 on the belief no child should be born alone and deprived of an identity, basic supplies, healthcare and shelter, PathFinders has improved the lives of almost 9,200 babies, children and women.

Job Title

Operations Director

Reporting Line

This position reports directly to the CEO


PathFinders, 11C Worldwide Centre, 123 Tung Chau Street, Tai Kok Tsui

Role Description

We are searching for a passionate individual to join our Senior Leadership Team and oversee all operations, including administration, finance, governance, human resources, and systems and technology. As such, this role requires a candidate with the appropriate technical financial skills, but who can also bring value as an operational advisor. Balancing compliance and control with realistic commercial decision-making will be critical.

This role will suit a candidate with similar past experience, or someone who feels they have more to offer beyond finance and accounting production. What we can provide is exposure to a true business-partnering role, in a positive environment where you will have a meaningful impact on one of Hong Kong’s most unsupported and vulnerable communities.

Key Responsibilities

Administration: Manage, support and mentor existing Operations Manager to ensure smooth handling of all administration, including rental contracts, landlord relations, insurance policies, company secretariat, banking, risk management etc.

Finance: Manage, support and mentor existing Finance Manager to deliver all financial aspects, including but not limited to:

  • Billing, A/R, A/P, GL, Cost Accounting and Revenue Recognition
  • Annual budget, monthly management accounts and financial forecasts, reporting report variances using operating information
  • Annual audit, including financial components of annual report
  • Compliance with Hong Kong reporting requirements and tax filings
  • Continuous improvement of business processes and accounting policies to maintain and strengthen internal controls

Governance: Manage the operations and risk management function, including but not limited to:

  • Oversee daily operations, premises acquisition, insurance and maintenance
  • Continuously improve operational policies and procedures that promote PathFinders’ culture and vision
  • Alongside and working in close collaboration with the CEO, manage the institutional legal, risk and compliance profile of PathFinders
  • Ensure key data and documents are being handled systematically and lawfully across functions and in line with Personal Data laws
  • Manage relationships and contracts with third party vendors, property agents, institutional advisors (lawyers, accountants etc) and contractors

Human Resources: Support the CEO and Deputy CEO with hiring and development of employees, consultants and long-term volunteers to strengthen performance and motivation, minimise burn-out and maximise retention, including off sites, training, performance reviews, job descriptions and contracts

Systems & Technology: Manage all software and hardware to enable the team, and implement technology solutions to realise operations efficiencies

Selection Criteria

Candidates should possess the following qualifications and attributes:

  • Experienced and efficient leader with excellent people, communication and analytical skills, highly organised and collaborative, solution-orientated and with a strong work ethic
  • At least 10 years’ prior work experience within a professional services firm, corporate or an NGO
  • Financial qualifications and experience in an organisation with a turnover of HKD15M to HKD25M, including thorough knowledge of accounting principles, processes and procedures
  • System and technology experience (Xero, Salesforce and Google Drive), with proficiency in Word, Excel and Powerpoint.
  • English (fluent), Cantonese (fluent), Mandarin (optional)


  • This is ideally a full-time position, although we are open to flexible working arrangements
  • The expected salary range is HK$35,000-40,000/month, depending on experience
  • The candidate would ideally start in September 2022


  • Interested applicants should send a Letter of Interest, Curriculum Vitae, salary expectations and availability by email, with the subject “Director of Operations: [full name]”, to Ms. Eudora Wong, Office Manager by email: eudora.wong@pathfinders.org.hk
  • Shortlisted candidates will be notified by email and invited for an interview. If you do not hear back from us within 4 weeks of submitting your application, please assume your application has been unsuccessful.
  • PathFinders is a committed equal opportunities employer. PathFinders Limited is non-partisan and non-religious.

Privacy Statement

Data sent by you to PathFinders Limited in connection with this application will be retained by PathFinders for 6 months after the hiring process is complete. All information and personal data provided by applicants as part of this recruitment process will be treated in confidence.