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We’re looking for a Case Manager to join our team!

Case Manager
(Registered Social Worker) 

We are seeking a high-caliber candidate to fill the position of Case Manager. Our office is in Tai Kok Tsui.

Responsibilities: 

  • Provide comprehensive assistance (including crisis intervention and field work) to migrant workers who are pregnant and/ or have children in Hong Kong;
  • Accompany beneficiaries to ensure access to services including hospitals, Immigration Department, police stations, Legal Aid Department, Labour Department, Labour Tribunal, law firms, etc;
  • Introduce PathFinders’ services to beneficiaries and provide guidance to them in planning for her infant’s care, parenting options, future life options and to monitor the implementation of that plan;
  • Ensure that vulnerable children and their migrant mothers are protected and are safe from harm;
  • Conduct home visits as appropriate;
  • Provide counselling and emotional support to migrant women as appropriate;
  • Conduct individual assessments including assessments for shelter-admission purposes, attend shelter meeting regularly;
  • Liaise and build collaboration with NGO agencies, government departments, professionals and volunteers who offer services that assist vulnerable children and migrant women;
  • Educate the public on behalf of PathFinders on issues relating to migrant women and their children;
  • Develop close relationships with the migrant women community for the purpose of outreach to and education of this population;
  • Build issues-awareness, work with and monitor volunteers and interns in undertaking the above;
  • Conduct workshops and hold small group discussions as appropriate;
  • Respond to hotline enquires 
  • Meticulously and regularly document work in PathFinders’ case management system (SalesForce) including, in particular, case records, referrals, summary reports, statistics and meeting file notes for efficient case tracking, referral to lawyers and outside agencies data analysis, reporting and research purposes; and
  • Be comfortable collaborating and communicating with a small, dedicated team all of whom also need to be involved in certain aspects of office administration, programme development.

Requirements: 

    Diploma or above, Hong Kong registered social worker (RSW). 

    Excellent command of spoken and written English and either proficient in Cantonese/ Bahasa Indonesian. 

    5-day work, sometimes be required to work at weekends (with time off in lieu); 

    Keen to improve the welfare of children, migrant workers and pregnant women; 

    A positive thinker with a can-do attitude, willing to foster organisational and community development; 

    A good team communicator and player, a quick learner who is able to work under pressure and in a dynamic environment;

    Proficiency in PC and Smartphone operations including MC Office, Excel, PowerPoint, Whatsapp etc. Training on using SalesForce will be provided; 

Please send your resume including cover letter, with current and expected salary, and possible start day by email to jobs@pathfinders.org.hk
Applicants who do not hear from us in two weeks of application should consider their applications unsuccessful.
All information and personal data provided by applicants as part of this recruitment process will be treated in confidence and used for recruitment for this role only.
PathFinders is a committed equal opportunities employer.


Meet our Beneficiary – Alice*

As part of our 10th anniversary celebrations we are sharing stories about our beneficiaries. Today, meet Alice* who is from the Philippines and has a two-month old daughter, Rose*.

Thank you Alice for sharing your story and we wish you all the best in your return home to the Philippines!

* not her real name

#allchildrenmatter #PF10years #meetourbeneficiaries #returnhome #daughter #guidance #support

HOW DID PATHFINDERS HELP YOU WHEN YOU WERE PREGNANT AND AFTER YOU DELIVERED YOUR BABY?

I first heard about PathFinders when I was pregnant with my daughter Rose*. I informed my employer of my pregnancy when I was 3-months pregnant and they terminated my contract the next day. I didn’t receive any severance pay and didn’t even get my last month’s salary.

I had nowhere to go and felt so scared. I found a boarding house and slept in a room of around 10 ladies for a few months before hearing about PathFinders and moving into their shelter for the remainder of my pregnancy. My Case Manager was always so kind to me and patiently took me along to healthcare appointments and workshops, making sure I was taking good care of myself throughout my pregnancy. The PathFinders’ legal team also helped push for my outstanding salary and other entitlements from my ex-employer and arranged an extension of my visa so I could temporarily remain in Hong Kong.

HOW DID THE TEAM HELP YOU WITH YOUR RETURN HOME?

The PathFinders team helped secure a one-way ticket for me and my daughter Rose back to my home town in the Philippines and gave me advice on what to pack, when to head to the airport, how to care for my baby on the flight etc. I requested an evening flight as I want to arrive at my village in the dark so no one can see me with my new baby. I feel scared and ashamed.  I was touched by how the staff at PathFinders showed support for my fear and granted me this wish.

DO YOU HAVE A MESSAGE FOR THE TEAM AT PATHFINDERS?

I am so grateful for all the help PathFinders gave me at a time when I felt so lost and confused. They never judge a woman’s circumstances and simply wanted what is best for me. Because PathFinders helped to keep my visa valid I still have a chance to support my family on my own and hope to return to Hong Kong to work in the future.

 

We’re Hiring a Healthcare Professional

WE ARE HIRING!

HEALTHCARE PROFESSIONAL: We are looking for a healthcare professional to join Pathfinders’ Access to Healthcare Team. Part time/flexible – 2 to 4 days/week

ABOUT THE ACCESS TO HEALTHCARE TEAM: Our small Access to Healthcare Team help clients to get access to healthcare when they are denied by the public healthcare system. Through our Health Centre we perform basic antenatal check ups, basic newborn health screens, support and educate the mothers through pregnancy, birth, breastfeeding and with baby care. We work together with a small team of doctors that sees our clients pro bono or to a reduced fee. We perform postnatal home visits to ensure that the child is brought up in a safe environment, and help the women to get access to contraceptives to prevent unplanned pregnancies.

Job responsibilities include:
• Provide basic medical pre- and postnatal check ups at PathFinders’ Health Centre. Lead supportive and empowering one-to-one talks with clients
• Perform postnatal home visits to clients and provide advice on breastfeeding, baby care, parenting and safety
• Accompany clients to Family Planning Association, Doctor appointments, and hospital visits
• Train and supervise programme volunteers and interns
• Collaborate and communicate with PathFinders’ multidisciplinary and multicultural team
• Continually evaluate effectiveness of our services and implement changes to the program as needed
• Develop and maintain relationship with healthcare organizations and providers
Requirements:
• Bachelor’s degree, or higher in midwifery or nursing
• English is required, Cantonese or Bahasa Indonesian is a bonus
• Commitment to the mission and vision of PathFinders
• Flexibility in travel throughout Hong Kong with occasional weekend and evening hours required

To apply: Please send your CV including cover letter, current and expected salary and possible start day to: Lisa Ringner Naeckter, Access to HealthCare programme Manager at PathFinders, by email: lisa@pathfinders.org.hk

All information and personal data provided by applicants as part of this recruitment process will be treated in confidence and used for recruitment for this role only. PathFinders is a committed equal opportunities employer. 


Meet our Volunteer – Dr. Yvonne Becher

Meet our Volunteer – Dr. Yvonne Becher

In this edition of our “Meet our Volunteer” series meet Dr. Yvonne Becher, Chief Executive and Director of Programme Development & Learning at the The Child Development Centre. Dr. Becher has extensive experience as a distinguished psychologist and maintains strong links to both academic and behavioural research, consulting on UNICEF projects and partnering with The University of Hong Kong – HKU – 香港大學 as a lecturer and on projects relating to early childhood development.

Yvonne comes in to to the PathFinders every month to help screen children for developmental delays – one afternoon she managed to see 14 children! Thank you Yvonne for your kind support!

HOW DID YOU HEAR ABOUT PATHFINDERS?
By actively searching for organisations serving ethnic minority groups in Hong Kong to include in a research project.

WHY DID YOU CHOOSE TO VOLUNTEER/SUPPORT PATHFINDERS?
Because I am glad to have a skill set that can help the PathFinders clientele.

WHAT DID YOU LEARN ABOUT THE ORGANISATION/NATURE OF THE WORK?
It provides a crucial service to a marginalised group in Hong Kong.

DO YOU HAVE A MESSAGE FOR OTHER PEOPLE AT CORPORATES LOOKING TO VOLUNTEER?
Be in it for the long-term, even if it is sporadic; listen and learn to the life stories you are privileged to encounter; and never be judgemental.

#volunteer #consulting #skills #talent #psychology #research


Birthday Celebrations for our PathFinders Babies!

Our Access to Healthcare (A2H) team recently hosted a birthday party for all our PathFinders babies who just turned 1!  

Five children and their mothers joined the party.

We played games, ate cake, read story books and opened birthday presents which included books, toys and baby supplies.

Happy birthday PathFinders babies!

#birthday #presents #gifts #specialday #allchildrenmatter


Meet our Volunteer – Grace Davis

MEET OUR VOLUNTEER – GRACE DAVIS

Say hi to Grace Davis in this edition’s “Meet our Volunteer”! Grace is a Senior Manager on the Group Insurance Marketing team at HSBC and has been a valuable volunteer over the past year, helping us write PathFinders’ marketing strategy to focus on creating awareness and empathy about the work we do.

HOW DID YOU HEAR ABOUT PATHFINDERS?

I was researching volunteer opportunities on various sites and I came across Pathfinders.

WHY DID YOU CHOOSE TO VOLUNTEER AT PATHFINDERS?

I was immediately inspired by their mission (although obviously slightly saddened that it’s even an issue in the first place).

WHAT DID YOUR VOLUNTEERING EXPERIENCE AT PATHFINDERS ENTAIL?

I wrote PathFinders’ marketing strategy which focused on creating awareness and empathy about the work that PathFinders does to drive donations in terms of time and money. I worked closely with the Fundraising and Communications teams at PathFinders and spent several meetings listening to the organisation’s goals and also undertook my own research about what current marketing activity was taking place to define a simple and easy to implement marketing strategy.

One of the key things I am really proud of as a result is much better, more frequent and relevant engagement on social media channels. Followers on Instagram have increased almost 50% since August last year and LinkedIn followers have increased by 23%.

I also was lucky enough to volunteer at the PathFinders fundraising dinner last year too where I saw first-hand the generosity and spirit of Hong Kong as well as the opportunity to see the Unsung Heroes choir perform who were amazing!

WHAT DID YOU LEARN ABOUT THE ORGANISATION/NATURE OF THE WORK?

Gosh – where to start. Probably the first and most shocking is just how big an issue the plight of migrant mothers can be in Hong Kong. But I also witnessed the unwavering dedication of the team at PathFinders to address the issue and I also had the privilege of meeting some of PathFinders’ clients and their children.

DO YOU HAVE A MASSAGE FOR OTHER PEOPLE AT CORPORATES LOOKING TO VOLUNTEER?

Think about your unique set of skills that you use on a day to day basis e.g. from marketing, sales, finance, to business planning and how they may help. These are things which large corporates have huge departments to take care of but often in NGOs it’s one person who double or triple hats across multiple disciplines so to be able to offer your skills or work on a specific project on a pro bono basis can be of huge benefit.

Even if you can’t volunteer, take the time to share NGO updates on social media to your network as this is a really simple and free way to help NGOs get their message out.

#volunteer #marketing #socialmedia #skills #strategy #experience#talent


Meeting with Chief Secretary Matthew Cheung

PathFinders’ CEO Catherine Gurtin, together with PathFinders’ Co-director of Services Jessica Chow, attended a meeting with Chief Secretary Matthew Cheung at the end of a busy first week for our new CEO.

Mr. Cheung and representatives from the Security Bureau and Labour and Welfare Departments updated PathFinders and other NGOs on the government’s Trafficking in Persons Action Plan which was launched last year.

#newCEO #CS #chiefsecretary #HKGov#HKgovernment


Educational Workshops Led by Next Chapters

PathFinders’ mothers and children enjoyed several engaging and insightful workshops led by Christy Themar from Next Chapters in January. The workshops covered topics including ‘Conflict Management’, ‘Decision Making’ and ‘Preparing your Child for Schooling’ and were delivered with great enthusiasm.

The team at PathFinders is extremely grateful to Christy for providing enriching information on the topic of parenthood to our beneficiaries.

Thank you so much Next Chapters for your incredible support over the past few years!

#workshop #education #conflictmanagement#decisionmaking #parenthood #support#guidance


HONG KONG NGO, PATHFINDERS, NAMES CATHERINE GURTIN AS CEO, SUCCEEDING KAY McARDLE WHO STEPS DOWN AFTER OVER 5 YEARS

The Board of PathFinders Limited is pleased to announce that Catherine Gurtin has been named as PathFinders’ new Chief Executive Officer, effective February 11, 2019. Now in its tenth year, PathFinders has helped over 6,150 of the most vulnerable ethnic minority babies, children and women in Hong Kong by providing shelter, food, clothing, access to healthcare, education, counselling and legal assistance.

Catherine succeeds Kay McArdle, who, with PathFinders’ endorsement, will develop a platform focused on providing legal and policy support for vulnerable women and children, including PathFinders’ clients. Kay becomes an Advisor to PathFinders.

Catherine previously worked at Save the Children for seven years, most recently as Chief Operating Officer in Hong Kong and also at the Confederation of Meningitis Organisations as a Consultant Coordinator. Prior to that, Catherine was an Associate Director in the International Public Affairs team at Pfizer. Catherine has a Bachelor of Science in Psychology from The University of Surrey in England.

Catherine Gurtin said, I am thrilled to join such an outstanding team and wonderful organisation. It is a privilege to take up this appointment and I look forward to applying my passions for networking and bringing together people with diverse backgrounds and skills in pursuit of PathFinders’ mission to ensure that every child has a fair start in life. I am also delighted that I’ll be working with Kay.”

Vivien Webb, PathFinders’ Board Chair and Managing Director and Head of Sales for Private Wealth Management Asia for Hong Kong and China markets at Morgan Stanley  said, “We are fortunate to have in Catherine a CEO who is already so familiar with PathFinders’ clients, work and key community stakeholders. Catherine brings experience in stakeholder engagement, project creation and management, and advocacy and campaign development and we are delighted to have her on board. I would like to express our gratitude to Kay for her vision and leadership. PathFinders’ work, and the plight of our clients, is now well-known both at home and internationally. We will continue to collaborate closely with Kay and the new access to justice platform. For us, this is the beginning of a new collaboration with Kay, the future of which we are most excited and optimistic about.”

Kay McArdle said, “It has been a tremendous honour and pleasure to serve as PathFinders’ first CEO. The clients, team and board are some of the most collaborative, resilient and inspiring people I know. As demand for PathFinders’ access to justice and policy work continues to grow, it makes sense to enhance it, thereby enabling PathFinders to focus on its core humanitarian services of social welfare, healthcare, education and home country integration. I am delighted that I will continue to work with PathFinders and its clients, and I look forward to working closely with Catherine.”